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River guide employment

The Nenana River, characterized by its free-flowing, large volume, and class II to IV rapids, is fed by glaciers, resulting in water temperatures ranging between 38 and 45 degrees. While the rapids are not excessively technical, the sheer volume of water generates powerful waves and hydraulics, coupled with swift and continuous currents, making the glacial gray water challenging to navigate. Our fleet of rafts varies from 18ft. oar rafts and our 16 ft. boats used as paddle with a stern mount. Each guest, including children as young as 5 on the Wilderness Wave class II/easy III section and senior citizens on the class III to IV  Canyon Wave whitewater section, is provided with a full drysuit for thermal protection, PFD and helmet.

This role requires hands-on involvement, including personally assisting each guest with dressing and undressing to ensure proper suit care, checking for closed zippers, damaged gaskets, proper fit, and overall comfort to ensure the best possible guest experience. Ensure all boats are rigged with safety as top priority. You were hired with the understanding that you are available to work up to three trips per day and that schedules may change based on bookings. Be prepared to guide between one and three river trips daily. During the early and late parts of the season, you may average one to two trips per day, with opportunities to supplement your hours through general labor. Each trip lasts approximately 3.5 to 4 hours. Pay is calculated per trip, with any fourth trip in a day paid as overtime. Guides must arrive 30 minutes before the scheduled check-in time. After each trip, cleanup includes properly storing suits, organizing shoes neatly, and ensuring PFDs, helmets, and shoe bins are returned to their designated places. The standard work schedule is five days on, followed by two days off. However, additional days may be requested depending on reservation demand. Scheduling is not based on seniority; instead, trip assignments are distributed as evenly as possible among guides.

Key Responsibilities:

  • Lead and guide Class 3-4 rafting trips on the Nenana River, providing a safe and memorable experience for guests

  • Deliver pre-trip safety orientations, instructing guests on rafting techniques, safety procedures, and the proper use of equipment including Dry suits. All guides and guests must wear a Drysuit

  • Provide exceptional customer service throughout the trip, engaging and interacting with guests, answering any questions or concerns they may have, and ensuring their comfort and satisfaction

  • Navigate the river skillfully, maneuvering the raft through rapids and obstacles while maintaining the safety of all participants

  • Communicate effectively with guests and fellow guides, providing clear instructions and coordinating the group's movements on the river

  • Share knowledge of the area's history, wildlife, and natural wonders, enhancing the educational and adventurous experience of the trip

  • Assist guests in and out of rafts safely, ensuring proper fitting of personal protective gear and checking equipment for any necessary repairs or maintenance

  • Handle any emergency situations calmly and professionally, following established protocols and ensuring the safety of guests and crew

  • Collaborate with fellow guides and support staff to ensure the seamless operation of each trip and maintain equipment cleanliness and organization

  • Adhere to all company policies, safety regulations, and industry standards to ensure the highest level of guest safety and satisfaction

  • Keep accurate records of trip details, incidents, and guest interactions, and submit reports as required

Qualifications:

  • Industry experience and/or training.

  • Proficient in leading paddle crew trips, non paddle oar boats with excellent knowledge of river dynamics, swift water rescue techniques, and raft-handling skills

  • Strong customer service skills, demonstrating a friendly and positive attitude towards providing an exceptional guest experience

  • Current certifications in First Aid and CPR, with Swift Water Rescue certification Required (Classes held in Denali Late May) 

  • Excellent communication and interpersonal skills, with the ability to comfortably interact with a diverse group of guests and effectively lead groups of varying sizes

  • Possess a deep understanding of river safety protocols and emergency procedures, with the ability to perform calmly and effectively under pressure

  • Knowledge of local wildlife, history, and ecology is a plus, allowing for an enriching and educational guiding experience

  • Ability to work independently as well as collaboratively in a team setting, demonstrating adaptability and flexibility in a dynamic and challenging outdoor environment

  • Ability to work a flexible schedule, including weekends and holidays, and complete 1-3 river trips per day for 5 days a week

  • Willingness to work overtime and lead a fourth trip on some occasions with overtime pay

  • Physical fitness and endurance, as the position requires lifting heavy gear, maneuvering rafts, and engaging in physically demanding tasks

off-river responsibilities:

  • Communicate with Operations Manager regarding equipment damage or failure, questions about river procedures and any other problems or concerns.

  • Participate in equipment repair as necessary or when requested.

  • Educate yourself regarding river corridor natural history; archeology, geology, flora, fauna, etc.

  • Maintain organized and clean facilities and communal areas; i.e., gear room, decks, boat-yard, vehicles, guide shack, etc. (stack boats, store all gear, empty trash, vacuum, sweep and clean, kitchen)

compensation:

  • Pay Rate: per Trip $70- $85 per a trip w/free housing OT pay on days off and 4th trip of the day. plus tips end of season bonus pay

  • Any 4th trip in a day is paid as overtime.

  • Early/late season may average 1–2 trips/day, with opportunities to add hours through general labor.

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